FREQUENTLY ASKED QUESTIONS
Cured Meats
How do I store my salami and specialty meats? Do I need to refrigerate my meat?
All our salami products are shelf stable, meaning they do not require refrigeration. We do recommend keeping our salami and aged specialty meats in a cool, dry place for best quality and are best refrigerated and kept loosely wrapped once open and sliced. The product will continue to dry over time but remains delicious to eat.
Do I need to peel my salami?
We believe in making life easy! Coro pre-peels the casing for our salami sticks so there is no need to peel the product.
How long will my cured meat last?
We guarantee 50 days on salami and aged specialty meats you order from our website. However, our salami and aged specialty meats last a long time. We add a best by date because we find the product retains its optimal moisture and flavor within this period of time. However cured meats are shelf-stable products. This means that, although the product continues to dry out the more it sits out (even when unwrapped), it will never go bad.
Do your products contain nitrites or nitrates?
Nitrates/Nitrites are salts traditionally used to cure meats and prevent harmful bacteria. There’s conflict among craft meat producers on which source of nitrates and nitrites results in the highest-quality, best tasting product.
We think our customers should decide for themselves. As a result, our most popular flavors are available in Original or Uncured product lines, both with the same great flavor. Our Original product line uses traditional nitrite and nitrate salts while our Uncured product line uses celery juice powder, a natural form of nitrate and nitrite found in celery and other leafy-green vegetables.
Is your meat Antibiotic-Free, Humanely Treated, Organic or Non-GMO?
Our products are made with pork that is never treated with antibiotics and certified humanely treated vegetarian-fed by American Humane Certified at humaneheartland.org. Unfortunately, there is a limited supply of organic and non-GMO pork in the US, although we hope to transition at least part of our product line to this at some point.
What are the allergens in your products?
All our products are gluten free, although a small number of our flavors have dairy. Please read the product description carefully if you need to avoid these ingredients. We always highlight any allergens in the product description.
Company
Why do you now sell your products under the Coro by Salumi label?
As members of a broader community of cured meat artisans, we cannot presume to own the word Salumi, which is the Italian word for cured meats. We are one of many around the world that make salumi and dedicate ourselves to this craft. Not only should others be able to share in the celebrated word, we also believe it should be easy for our customers to find the product they love.
As a result, we decided to update the label of our cured meats to Coro by Salumi. Salumi is our home in Seattle. It is the renowned deli restaurant in historic Pioneer Square where we grew up and where we first began our exploration of flavor.
Coro is our meat. The Italian word for chorus, it is a celebration of the chorus of unique and non-traditional flavors we create in our cured meats and the chorus of voices at Salumi that come together to make it loved. We are two women and longtime friends surrounded by a team of people that share our passion for what we create.
I’m a longtime fan of Salumi. Has anything changed?
We take pride in continuing to bring to our fans the new world flavors they have loved for decades. However, we never settle. Coro by Salumi brings the same spice mixes and handcrafted processes enjoyed for years, while also upgrading our ingredients. With the launch of Coro by Salumi, we have transitioned to all-natural ingredients, including locally sourced spices and humanely treated vegetarian-fed pork never treated with antibiotics, added an uncured nitrate and nitrite-free product line, and moved to easy-to-eat casings with no peeling required. Enjoy!
Where is Coro by Salumi made?
All of our meat is made in the Seattle area, just a few miles south of the downtown. Our production space was designed to celebrate our handcrafted processes while also allowing us to benefit from the precision of state-of-the-art fermenting and curing rooms which allow for consistent quality and deliciously complex flavors. Our spices are freshly mixed for every batch and each salami is hand stuffed and wrapped to ensure the highest quality and consistent flavor and feel.
Gift Cards
Where can the Coro by Salumi gift card be used?
We accept gift cards both online on our website corofoods.com as well as in our deli restaurant Salumi. Unfortunately, our online takeout platform for the Salumi deli does not yet accept our gift cards. We are working on that!
How do I send a gift card?
We have two types of gift cards - physical gift cards, which can be mailed to the recipient, and digital gift cards, which can be emailed.
How can I check my gift card balance?
The gift card page that displays your code will always show your current gift card balance. You can access the gift card page by clicking on the "View Your Gift Card" button within the email. You can also email us at help@corofoods.com with your unique gift card code and we can look up the balance for you.
Can I choose my digital gift card denomination?
Right now, we offer $25, $30, $50, $75, $100, $150, and $200 gift card denominations.
Can I return a gift card?
Our gift cards are non-refundable, but they are transferrable. If for some reason you don’t love your Coro by Salumi product after 30 days, we’ll gladly take them back and give you a full refund on the gift card—no questions asked.
Are gift cards transferrable?
Yes, we love sharing food! The only thing you need to transfer your gift card is the gift card code, which can be found on your gift card page or on the physical gift card.
Will the gift card ever expire?
No, they never expire! The code only expires once the full amount of the gift card has been used.
How do I use my Coro by Salumi gift card?
It’s simple! Just copy and paste the code you received to your email into the 'gift card' box at checkout. For physical gift cards, the code should be listed on the back of the card.
Orders, Shipping & Tracking
Can I expedite my order?
No problem! Select priority shipping in your checkout cart; you’ll have to cover the difference in shipping cost, but we are sure it will be worth it.
How do you ship?
We offer free standard shipping to all 48 states and the District of Columbia on all orders over $55. For all orders under $55, there will be a $12 shipping fee. This fee allows us to ship with refrigeration packs when necessary in the warmer months to ensure your order arrives in the best condition. Orders to Alaska & Hawaii will be charged a $10 surcharge, with all orders over $55 costing $10 and all order under $55 costing $20.
Our standard shipping takes 3 business days to arrive from the time the order is placed. The carrier (UPS or USPS) will be automatically selected based on the shipping address. Additionally, we offer 2-business day expedited shipping starting at $15 for orders $55 and up, and $25 for orders below $55. Please note, PO Box orders, along with shipping to Hawaii and Alaska will ship via USPS and cannot be guaranteed 1, 2 or 3-day delivery. If you have specific questions about delivery time for AK, HI and PO boxes, please contact us.
Please note that we only ship and deliver on business days Monday through Friday and that our shipping cutoff is midnight of the day before. For example, an order placed with 3-business day shipping on Thursday at 11 pm Pacific time will ship out the next day, Friday, and arrive the following Wednesday. 2-Day shipping will arrive on the following Tuesday. Between May 1 and October 1, we will ship all orders with a refrigeration pack to ensure the product stays in the best condition and will not ship on Thursday or Friday to ensure the product is not held unnecessarily over the weekend. From time to time, the packaging may experience a small amount of grease residue simply from movement, but this is not a cause for concern and the product can still be enjoyed.
Also, we apologize if your order experiences any unusual delays. We cannot account for delays caused by shipping providers, including UPS and USPS.
Do you offer gift wrap?
At this time we don't have the option to add gift wrap to orders, but feel free to add a personalized gift message to your order - you should see the option during the checkout process. We also offer a Sample Pack shipped in a beautiful box with a sample of four salamis. It’s a perfect gift!
Where do you ship?
We ship to all 50 states in the United States. We are hoping to expand to other regions and countries in the future.
Where can I find my order number?
Your order number can be found on both your order confirmation and shipping confirmation emails. If you've created an account on our website, you can find it there as well! Another tip would be to look for the "PO" or " Order" number on the shipping label. If you're still having trouble locating your order number, shoot us a note at help@corofoods.com with the email address used to place the order and/or the shipping address and we'll help you out!
What is the status of my order?
Once your order is on its way, you'll receive a shipping notification via email. But if you're having trouble tracking your order, don't hesitate to drop us a line via email at help@corofoods.com. We only ship on business days, so orders placed on Friday after 12pm Pacific time or over the weekend will ship out on Monday morning.
What if I want to change or cancel my order?
We try to fulfill orders very quickly; that said, please email us at help@corofoods.com and we’ll find a good solution. If you’re just getting cold feet, hang on until you can taste our product–we think you’ll love it and if you don’t, you can always send them back for free within 30 days of purchase.
Returns & Refunds
What is your return policy?
100% Satisfaction Guarantee. We offer a 30-day trial period, no questions asked. You can return or exchange your Coro by Salumi product for free with no questions asked, even if you've already started eating the product. For returns and exchanges please reach out to help@corofoods.com.
When can I expect my refund?
It can take our warehouse up to two weeks to receive and process your return. We'll be sure to send a refund notification email as soon as we've issued your refund!